Terms of Service

These Terms of Service apply to your use of the gloqio website and to orders placed through it. By browsing the website or submitting an order, you agree to these terms. Please read them before using the site or completing a purchase. If you do not agree, please do not use the website.

Using the Website

Please provide accurate information when using the website or placing an order, and keep any account access details you use secure. Do not use another person’s account without authorization. You are responsible for making sure the information you submit is current and sufficient for us to communicate with you and handle your order.

Use the website in a lawful and responsible way. Do not interfere with its operation, try to access systems without authorization, submit fraudulent or misleading transactions, or use the site in a way that infringes another person’s rights. These expectations help keep the shopping experience reliable for customers and gloqio.

Products and Website Information

gloqio primarily offers furniture. We aim to describe products and display their details as accurately as we can. The appearance of a product, including its color or visual details, may vary depending on your screen, device, or how the product is made. Images and descriptions are intended to help you understand the item, but a screen may not reproduce every detail exactly.

Website content may be updated as products and information change. We work to keep information useful and clear, but a description or display may not capture every characteristic of a product. If you have a question about an item before ordering, contact us using the details at the bottom of this page.

Prices, Taxes, and Shipping

Prices include taxes. There are no additional charges other than shipping. Orders of $427 or more ship free. Orders below $427 have a $23 shipping charge. The shipping charge, when applicable, is shown as part of the order total.

The stated shipping time is 6 to 8 business days. This is the shipping timeframe provided for orders and may be affected by circumstances during transit. No specific carrier or expedited service is stated as part of these terms.

Orders and Payment

When you submit an order, it may go through confirmation and processing before fulfillment. Submitting an order provides the information needed to handle the requested purchase. Order-related communications may be sent using the contact information provided during checkout.

Payment is handled through the available checkout process. Payment information is processed by payment processors involved in checkout. gloqio does not store complete payment card information. The order total includes applicable taxes and any shipping charge shown for that order.

Returns and Refund Timing

For items purchased after the return rules have been enabled or updated, the return period is 31 days from delivery of the last item in the order. If the last day falls on a weekend or holiday, the period is extended. Return shipping is free, and the restocking fee is 0%.

To ask about a return, contact gloqio by email with your order and item details. Refunds are processed within 3 to 5 days. These terms do not add a separate return deadline, return-shipping charge, or restocking fee beyond the details stated here.

Cancellations

An item may be cancelled until it has shipped. If you want to request a cancellation, contact gloqio promptly with your order details. Once the item has shipped, it is no longer within the cancellation period stated here.

Intellectual Property

The gloqio name and the website’s text, graphics, designs, and other content belong to their respective rights holders. You may view and use website content for personal shopping purposes. Do not copy, modify, reproduce, or use website content for commercial purposes without permission from the relevant rights holder.

Website Availability and Liability

The website and its services are provided as available. We work to keep the site useful and accessible, but do not promise that access will always be uninterrupted or that every displayed detail will be free of error. To the extent allowed in the circumstances, gloqio is not responsible for indirect losses arising from use of the website or its services.

Nothing in these terms changes the practical order, shipping, or refund information stated above. If you have a question about a purchase or website use, contact us so we can understand the matter and respond.

Updates to These Terms

We may update these terms as the website or our services change. Updated terms will appear on this page. Continued use of the website after an update indicates acceptance of the revised terms.

Contact gloqio

For questions about these terms, an order, or use of the website, contact gloqio using the details below.

• Email: qianlin_03@gloqio.com
• Phone: +81 9055255239
• Address: 5-11-1-201, Oyata, Adachi-ku, Tokyo 1200001, Japan
• Customer service hours: Monday–Friday, 9:00 AM–5:00 PM (EST), excluding U.S. federal holidays.