Privacy Policy

This Privacy Policy explains how gloqio handles personal information in connection with our website and orders. It describes the kinds of information that may be involved, how that information may be used, and the choices available to you. By using the website or placing an order, you understand that information may be handled as described here.

We may update this page from time to time to reflect changes in how the website or our services operate. The current version will be published on this page. We encourage you to review it periodically.

Information We Handle

The information involved depends on how you interact with gloqio. It may include information you provide, details associated with an order, information needed to arrange delivery, and communications with customer service. Website use may also involve information about your device, browser, and activity on the site, including information collected through cookies or similar technologies.

• Account and contact information that you choose to provide.
• Order and delivery information used in connection with a purchase.
• Payment-related information handled during checkout.
• Messages and other information you share when contacting us.
• Device and website-use information, including information associated with cookies and similar technologies.

Information may come directly from you, be collected automatically when you use the website, or be generated through the Shopify checkout and order process. Service providers involved in payment processing or delivery may also handle information needed to support those services.

How Information Is Used

gloqio uses information for purposes connected with operating the website and serving customers. This may include processing and fulfilling orders, arranging delivery, supporting payment processing, responding to questions, and communicating about returns or other order matters. We may also use information to maintain website security, identify suspicious activity, understand how the site is used, and make the shopping experience work more effectively.

If you choose to receive marketing communications, information may be used to send those communications. You can opt out as described in the marketing communications section below. Information may also be handled when needed to meet applicable requirements or address a relevant business or service need.

Cookies and Similar Technologies

Cookies and similar technologies may support core website functions, help checkout work, remember preferences, and provide a general understanding of how visitors use the website. These technologies can involve information stored on or accessed from your device.

You can manage cookies through your browser settings. If you limit or block them, some website features or parts of checkout may not work as intended. Browser controls are managed through your browser, and the choices available may vary by browser and device.

Service Providers and Information Sharing

Information may be shared with service providers when it is needed to operate the website, process an order, or provide related support. Depending on the service involved, these providers may include the Shopify platform, payment processors, delivery carriers, customer-service or technical-support providers, and analytics or marketing service providers where applicable.

These service providers handle information in connection with the services they provide. Information may also be handled when needed to protect the website, support a transaction, or meet applicable requirements. This description does not identify a particular provider or tool; the service involved depends on the relevant website or order function.

Payment Information

Payment information is handled by payment processors as part of checkout. gloqio does not store complete payment card information. Information related to a payment may be handled as needed to process the transaction and support the associated order.

Retention of Information

Information is retained for as long as needed to support the purposes described in this policy, including operating the website, handling orders, responding to customer questions, and maintaining relevant business records. When information is no longer needed for those purposes, it may be deleted or anonymized where appropriate and subject to applicable requirements.

Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information associated with you. You can opt out of marketing communications using the unsubscribe option in a marketing message or by contacting us at the email address below. You can manage cookie choices through your browser settings.

To make a personal-information request or ask a question about privacy, email us using the contact details at the bottom of this page. Please include enough information for us to understand your request. We will review and respond to your message.

Marketing Communications

If you choose to subscribe, gloqio may send you marketing communications. You may opt out at any time using the unsubscribe option included in a marketing message or by contacting us at qianlin_03@gloqio.com. Opting out of marketing communications does not prevent service-related messages about an order or a request you have made.

Children’s Privacy

The website is not directed to children, and gloqio does not knowingly collect personal information from children. If you believe a child has provided personal information through the website, contact us so we can review the matter.

International Processing and Security

Information may be processed in different countries or regions in connection with website operations, order handling, and the services described in this policy. Reasonable measures are taken to protect personal information during its handling. No method of transmitting or storing information can be guaranteed to be completely secure.

Third-Party Links

The website may contain links to third-party websites or services. Those third parties are responsible for their own websites and information practices. We encourage you to review the information provided by a third party when you visit or use its service.

Contact gloqio

For questions about this Privacy Policy or a request concerning personal information, contact gloqio using the details below.

• Email: qianlin_03@gloqio.com
• Phone: +81 9055255239
• Address: 5-11-1-201, Oyata, Adachi-ku, Tokyo 1200001, Japan
• Customer service hours: Monday–Friday, 9:00 AM–5:00 PM (EST), excluding U.S. federal holidays.