Contact Information

For help with an order, delivery, a gloqio product, or a return or refund question, contact us using the details below. You can also reach out with a general question about shopping with gloqio. Our contact options are email and phone.

Contact gloqio

• Store: gloqio
• Email: qianlin_03@gloqio.com
• Phone: +81 9055255239
• Address: 5-11-1-201, Oyata, Adachi-ku, Tokyo 1200001, Japan
• Customer service hours: Monday–Friday, 9:00 AM–5:00 PM (EST), excluding U.S. federal holidays.

What to Include in Your Message

For questions about an order, it can help to include your order number, the product name, and a short description of what you need. For delivery questions, mention the order and the concern you have. For a product question, identify the item so we can understand what you are asking about. You may share other relevant order details that help explain your request.

You do not need to use a special message format. A clear description gives us useful context when reviewing an inquiry. Please do not send complete payment card details or other sensitive payment information by email.

Orders, Delivery, and Returns

You can email us about an order’s status, a delivery concern, a furniture product question, or a return or refund matter. The stated shipping time is 6 to 8 business days. Orders of $427 or more ship free; orders below $427 have a $23 shipping charge. Prices include taxes, and there are no additional charges other than shipping.

Refunds are processed within 3 to 5 days. If you contact us about a return or refund, include the relevant order and item details so we can understand your question. We will review the information and respond with guidance related to your request.

When We’re Available

Customer service is available Monday–Friday, 9:00 AM–5:00 PM (EST), excluding U.S. federal holidays. Inquiries are reviewed during these hours in the order they are received. Please allow time for us to review the details and respond; response and resolution times may vary depending on the question.

Email is useful when you want to describe an order or product question in writing. You can also call us at the number above. Include the same order details when contacting us by phone so we can understand which purchase or item you are asking about.

Information You Share

When you contact gloqio, any information you choose to provide is used to understand and respond to your inquiry and to handle the related request. Share only the details that are relevant to your question, and avoid including sensitive payment information in your message.

Contact Details at a Glance

gloqio can be reached by email at qianlin_03@gloqio.com or by phone at +81 9055255239. Our address is 5-11-1-201, Oyata, Adachi-ku, Tokyo 1200001, Japan. Customer service hours are Monday–Friday, 9:00 AM–5:00 PM (EST), excluding U.S. federal holidays.