Shipping Policy

This policy describes shipping and delivery for orders placed through the gloqio website. gloqio serves the U.S. market and primarily offers furniture. The information below explains the stated shipping time, shipping charges, and how to contact us about an order in transit.

Order Processing

After you submit an order, it enters processing. Before dispatch, order and delivery details may be reviewed to support accurate fulfillment. Please provide a complete and accurate shipping address and contact information when placing your order. Correct details help us direct the order to the intended recipient.

If you notice an error in your delivery information, contact us as soon as possible with your order details. We can review the information you share and respond. An address change or other order adjustment cannot be assumed until it has been reviewed.

Shipping Time

The stated shipping time is 6 to 8 business days. This is the shipping timeframe for gloqio orders. Actual transit may be affected by circumstances outside the order process, including carrier operations, weather, holidays, or other events beyond our control. A shipping estimate is not a guaranteed delivery date.

Where applicable, tracking information may be provided to help you follow the shipment. The availability and timing of tracking information can depend on the shipment. If you have a question about the progress of an order, contact us with your order number and we will review the information available to us.

Shipping Charges and Taxes

Orders of $427 or more ship free. Orders below $427 have a $23 shipping charge. Prices include taxes, and there are no additional charges other than shipping. The applicable shipping charge is based on the order amount and is shown with the order total.

• Order amount of $427 or more: free shipping.
• Order amount below $427: $23 shipping charge.
• Prices include taxes; shipping is the only additional charge.

Furniture Deliveries

Furniture can vary in size, weight, and packaging. These characteristics may affect how an order is arranged for transit. The shipping charge remains as stated above: free for orders of $427 or more and $23 for orders below $427. No additional shipping charge is added beyond the stated amount.

Please make sure the delivery address and contact information provided with your order are accurate and complete. If someone else will receive the order, provide details that allow the shipment to be directed correctly. Keep an eye on delivery communications associated with your order and contact us if you need help understanding an update.

Delays and Delivery Concerns

Shipping can be affected by carrier operations, weather, holidays, and other circumstances outside our control. These events may change the time an order takes to arrive. If an order appears delayed or you have a delivery concern, email us with your order number and a description of the issue. We will review the information available and respond.

When your order arrives, check the package and its contents. If something appears damaged in transit, incorrect, or missing, contact us by email and describe what you found. Include your order number and identify the affected item so we can understand the issue and provide guidance. Please reach out promptly after discovering a problem.

Contact gloqio

For questions about shipping, delivery, or an order, contact gloqio using the details below. Please include your order number in your message so we can identify the order.

• Email: qianlin_03@gloqio.com
• Phone: +81 9055255239
• Address: 5-11-1-201, Oyata, Adachi-ku, Tokyo 1200001, Japan
• Customer service hours: Monday–Friday, 9:00 AM–5:00 PM (EST), excluding U.S. federal holidays.