Returns and Refunds

gloqio wants you to have clear, practical information about returns and refunds. This policy applies to items purchased from gloqio, including furniture. The return rules below apply to items purchased after the rules were enabled or updated.

Return Window

A return request may be made within 31 days after delivery of the last item in your order. If the final day of this period falls on a weekend or holiday, the period is extended. Contact us by email within the applicable period to request a return and receive instructions before sending an item back.

How to Request a Return

Email qianlin_03@gloqio.com to start a return request. Include your order number, the item you wish to return, and a brief description of your request. These details help us locate the order and understand which item the request concerns.

Please contact us before sending an item back. We will reply with instructions for the return, including the appropriate way to send it. The return address and shipping instructions are provided through this process. Please use the instructions we send so the return can be directed correctly.

Return Shipping and Fees

Return shipping is free. The restocking fee is 0%. For original order delivery, shipping is free on orders of $427 or more. Orders below $427 have a $23 shipping charge. Prices include taxes, and there are no additional charges other than shipping.

Refunds

Refunds are processed within 3 to 5 days. Prices include taxes, and no restocking fee is applied to a return. The original order’s shipping charge follows the shipping terms shown above. Return shipping is free.

If you have a question about a refund, email us with your order number and the item involved so we can review the order details with you.

Damage, Incorrect Items, Missing Items, or Delivery Issues

If an item arrives damaged, is different from the item ordered, appears to be missing, or has another delivery issue, contact us by email. Include your order number, identify the item, and describe the issue. Photos or other details that help show what happened may be included with your message.

We will review the information and respond with guidance for the reported issue. Please contact us before sending an item back so we can provide the appropriate instructions.

Order Cancellations

An item may be cancelled until it has shipped. To request cancellation, email us with your order number and identify the item as soon as possible. Once an item has shipped, the cancellation period has ended. You may contact us about a return under the return terms above.

Shipping Information

The stated shipping time is 6 to 8 business days. Orders of $427 or more ship free; orders below $427 have a $23 shipping charge. Prices include taxes, and there are no additional charges other than shipping. The return period begins after delivery of the last item in the order.

Contact gloqio

For return, refund, cancellation, or delivery questions, contact us using the details below. Please include your order number in email correspondence.

• Email: qianlin_03@gloqio.com
• Phone: +81 9055255239
• Address: 5-11-1-201, Oyata, Adachi-ku, Tokyo 1200001, Japan
• Customer service hours: Monday–Friday, 9:00 AM–5:00 PM (EST), excluding U.S. federal holidays.